Frequently Asked Questions

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• Complete the Appointment Request Form and select a preferred clinician, or let us know if you are unsure. 
• A clinician will contact you within two business days regarding availability and next steps. 
• Once scheduled, complete the required intake documents and add a valid payment method through the client portal. These items must be completed at least 48 hours before your first appointment. 
• Your clinician will provide the secure video link for your scheduled telehealth session. 

You must have a valid form of payment on file, photo of your license and insurance card (if applicable), and complete your informed consent and intake form prior to your first intake appointment. 

No, sessions are conducted virtually only. 

 We offer individual therapy for teens and adults, couples therapy, family-involved therapy, diagnostic evaluations, and court-ordered evaluations.

Family members may participate in selected individual therapy sessions when their involvement supports the client’s treatment goals. All services are provided through telehealth to clients located in Michigan. 

Your first appointment will look a bit different than subsequent sessions. The initial appointment consists of reviewing the informed consent and intake form. We will complete a comprehensive assessment of your history and current concerns in order to determine what we are treating, your goals, and if the clinician is the best fit to meet your needs. 

Once this is determined, a collaborative treatment plan will be developed in order to meet your goals. 

 We accept Blue Cross Blue Shield, Blue Care Network, Aetna, Blue Cross Complete, and Michigan Medicaid.

Coverage can vary based on the specific plan, service, and clinician. We recommend contacting your insurance company to confirm your mental health benefits before beginning services.

Hygge has a 24-hour cancellation policy.

If you need to cancel or reschedule an appointment with your therapist, please contact your therapist directly at their provided contact information or by replying to the First Appointment email you received at least 24 hours before the scheduled appointment to avoid being charged for the session.

Additional information pertaining to our cancelation and missed appointment policy can be found on our informed consent form provided prior to your first session.

No, but we can provide you with a specialized receipt (superbill) that you can submit to your insurance for reimbursement of out of pocket costs. In this situation, you pay our full fee and attempt to have the insurance company reimburse you for these costs. We are not involved in this process and have no authority on how much your insurance reimburses. 

Reimbursify is an application that simplifies submitting these receipts to your insurance. More information can be found by clicking on the below link.

We accept all valid credit, debit, and HSA cards. We do not accept cash or checks.

 Under the law, health care providers must give clients, who don’t have insurance or who opt out of using their insurance, an estimate of the expected charges for medical services, including for psychotherapy services. 

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services. 

You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service, or at any time during treatment.  

If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.  

For questions or more information about your right to a Good Faith Estimate or how to dispute a bill, visit www.cms.gov/nosurprises.